Search for:

REFUND & REPLACEMENT POLICY

Last Updated: November 18, 2025

At Power Leads, we provide exclusive, non-shareable, OTP-verified and call-verified leads. Every lead involves marketing expenditure, customer acquisition efforts, verification processes and operational resources.

Because leads are generated and allocated exclusively to individual clients, our services are subject to the following Refund & Replacement Policy.

1. No Refund on Successfully Delivered Leads

All successfully generated, verified and delivered leads are considered consumed services.

Once a lead has been delivered and allocated exclusively to a client, the order cannot ordinarily be cancelled, and the payment is non-refundable.

This is because:

  • Each lead is exclusively allocated to one client.
  • The lead cannot be resold or reassigned after delivery.
  • Marketing and acquisition expenses have already been incurred.
  • OTP verification and telephonic verification resources have been utilized.
  • Lead generation and verification involve operational costs regardless of the client’s eventual sales outcome.

2. No Refund for the Following Reasons

Refunds will not be provided merely because:

  1. A prospect does not answer subsequent calls.
  2. A prospect does not respond to WhatsApp messages or follow-ups.
  3. A prospect changes their mind after expressing interest.
  4. A prospect delays their purchase decision.
  5. A prospect does not convert into a paying customer.
  6. The client’s sales team fails to contact the prospect promptly.
  7. The client is dissatisfied with the conversion rate or expected business results.
  8. A prospect chooses a competitor or another service provider.
  9. The client changes their business strategy or no longer requires the leads.
  10. The client has purchased an incorrect package or quantity after confirming the order details.

3. Eligible Lead Replacement Conditions

Power Leads aims to maintain the quality and authenticity of its lead delivery.

A replacement may be considered if a client provides sufficient evidence that a delivered lead meets one of the following conditions:

  • The mobile number is demonstrably invalid or non-existent at the time of delivery.
  • The lead contains a duplicate entry within the same order.
  • The lead was demonstrably not OTP verified or call verified as promised.
  • The lead was delivered outside the mutually agreed targeting specifications.

Any replacement request must:

  • Be submitted within 24 hours of lead delivery.
  • Include the lead ID or relevant reference.
  • Include supporting evidence of the reported issue.
  • Be submitted through the official support channel.

After verification, Power Leads may provide a replacement lead of comparable value at its discretion, subject to the agreed service specifications and applicable law.

4. Conditions Not Eligible for Replacement

Replacement requests will generally not be accepted for:

  • Prospects who do not answer after successful verification.
  • Prospects who are temporarily unavailable.
  • Prospects who are no longer interested.
  • Prospects who have insufficient purchasing budgets.
  • Prospects who postpone their purchasing decision.
  • Prospects who do not respond to repeated follow-ups.
  • Leads contacted late by the client.
  • Leads that do not generate the expected sales revenue.

These circumstances are outside the control of Power Leads and do not automatically establish that a lead was defective.

5. Order Cancellation

  • Orders can be cancelled before lead generation or campaign execution begins, subject to written confirmation and applicable deductions for work already performed and costs incurred.
  • Once generation, acquisition, verification or delivery has commenced, cancellation requests may not be accepted.
  • Delivered and allocated leads cannot ordinarily be cancelled or reclaimed for resale.
  • Any eligible cancellation refund will be assessed based on the work completed, costs incurred, contractual terms and applicable law.

6. Incorrect or Incomplete Orders

Clients are responsible for confirming their industry, target location, lead quantity, customer profile and other specifications before making payment.

Power Leads shall not be responsible for incorrect specifications supplied or approved by the client.

Any correction request will be evaluated individually.

7. Refund Processing

Where a refund is approved, it will be processed through the original payment method or another mutually agreed lawful payment method.

Processing timelines may depend on the payment gateway or banking institution.

8. Dispute Resolution

For any service-related dispute, clients should first contact our support team with their order details and supporting evidence.

Power Leads will review the complaint and provide a response within a reasonable timeframe.

Nothing in this policy restricts any statutory rights or remedies available to customers under applicable Indian law.

9. Policy Acceptance

By placing an order and making payment, the client acknowledges that:

  • Leads are exclusively allocated and non-shareable.
  • Leads undergo OTP and telephonic verification as per the agreed service.
  • Lead delivery does not guarantee sales or revenue.
  • Successfully delivered leads are generally non-refundable.
  • Eligible defective leads may qualify for replacement after verification.
  • All purchases are subject to this Refund & Replacement Policy and applicable law.

10. Contact Us

Power Leads
Website: https://www.powerleads.in/
Email: contact@powerleads.in
Phone: 999099-8960

Our commitment: We focus on delivering exclusive and verified business enquiries while maintaining transparent service standards and fair customer support.